be999's commitment to responsible gambling
be999 believes that gambling is for enjoyment — not a source of stress or harm. On this page you will find how to set your own limits, recognise warning signs, and get support when you need it.
All casino and betting activities on be999 are only for persons aged 21 and above.
Play safe, stay well
When gambling becomes a problem
Online casino or sports betting is a form of entertainment for many people. But for some, it can gradually spiral out of control. be999 always wants our users to play with awareness and within their limits. Learn more about us — we do not encourage excessive gambling under any circumstances.
Problem Gambling is a behavioural issue that has a deep impact on family, finances, and mental health. If you see yourself or someone in your family in this situation, it is important to take action as soon as possible.
Tools to keep yourself in control
You can contact the be999 support team to request any of the limits below.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, it cannot be changed within the specified period.
Loss Limit
Decide in advance how much you are willing to lose within a set period. When the limit is reached, the session will stop automatically.
Session Time Limit
Set in advance how long you will play in one sitting. When the set time is up, the system will remind you to take a break or log you out.
Cool-Off Period
If you need a temporary break, request to have your account suspended for anywhere from 24 hours to several weeks.
Permanent Self-Exclusion
If you are experiencing a long-term problem, request to have your account permanently closed. This is a serious step but is sometimes the right one.
Reality Check Reminder
Turn on reminders at regular intervals showing how long you have been playing, so you stay aware of your own playing habits.
To use these features, contact the be999 support team via 24/7 live chat or email. You can also find full details on account limits in our Terms and Conditions.
Recognise the warning signs
If you notice any of the behaviours below in yourself or someone close to you, stop and think — and get help if needed.
Age verification and protection of minors
To create an account on be999 and take part in any casino or betting activity, you must be at least 21 years old. Providing accurate information at registration is mandatory, and you may be asked to complete an identity verification process at any time.
If there are young children in your household, use a PIN or password on your device and do not hand your device to anyone else while you are logged in to your account. A be999 account is entirely personal — it cannot be shared.
Our Privacy Policy contains full details on how user information is verified and kept secure.
Account security tips
- Use a strong and unique password and do not share it with anyone.
- Always log out after playing, especially on a shared device.
- Never give your OTP or verification code to anyone else.
- Lock your account when leaving your device within reach of children.
- If you notice any suspicious activity, report it to support immediately.
Where to get help
You do not have to face problem gambling alone. Here are a few ways to get support.
be999 Live Chat
Our support team is always ready via live chat, 24 hours a day, 7 days a week, in both Bangla and English, to take requests for setting or closing account limits.
Email Support
Write directly to the be999 support team by email. You can reach us in Bangla or English and will receive a prompt reply.
Family and Friends
Talk openly with a trusted family member or close friend. Their support and watchfulness is often the first step toward change.
Professional Counselling
Contact a mental health specialist or counsellor. There are a number of government and private mental health service providers in Bangladesh.
be999's commitment to responsible gambling
be999 is committed to maintaining a safe and transparent environment. We never encourage excessive gambling, and the protection of every user is our priority.
Age Requirement
Mandatory for all users
Practical tips for healthy gambling
Responsible gambling is not just about setting limits — it is also a mental habit. Following the habits below regularly makes it easier to keep gambling as entertainment.
Set your budget in advance
Decide how much money you will spend each session before you start, and stick to that limit — whether you win or lose.
Take regular breaks
Take at least a 15-minute break every hour. Get up, walk around, drink some water, do something else.
Do not gamble under stress
Gambling when you are angry, sad, or under intense pressure is risky. Your ability to make decisions is reduced in that state.
There is no guarantee of winning
The outcome of every game depends entirely on chance. Drop the idea that "this time I will definitely win".
Do not gamble under the influence of alcohol or substances
Being under the influence of any substance reduces your judgement, which increases the likelihood of taking greater risks.
Seek help in a crisis
If you cannot manage on your own, seeking help from a professional counsellor or someone you trust is not a sign of weakness — it takes courage.